FAQ

FREQUENT QUESTIONS

General Information

Check-in is from 3 PM, and check-out is until 11 AM. Early check-in and late check-out may be available upon request, subject to availability.
Yes, we provide complimentary shuttle service to and from Kansai International Airport. Please contact us at least 24 hours in advance to arrange your transfer.
Yes, high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

Absolutely! We offer complimentary luggage storage for our guests.

Rooms and Suites

Yes, all rooms and suites are equipped with individually controlled air conditioning.

Yes, we offer both smoking and non-smoking rooms. Please specify your preference when booking.

Yes, we have rooms designed for guests with disabilities. These rooms feature wider doorways, grab bars, and other accessible amenities.

Dining

We have a variety of dining options, including a gourmet Japanese restaurant, an international buffet, and a stylish bar. Room service is also available 24/7.

Yes, our restaurants offer a selection of vegetarian and vegan dishes. Please inform our staff of any dietary restrictions or preferences.

Breakfast is included in some room packages. Please check the specific terms of your booking or contact us for more details.

Facilities and Services

Yes, our hotel features a fully equipped fitness center available to all guests from 6 AM to 10 PM.

Yes, we offer a luxurious spa with a range of treatments, including massages, facials, and body therapies. Advance booking is recommended.

Yes, we have state-of-the-art meeting rooms and event spaces suitable for conferences, weddings, and other special occasions. Our events team can assist with planning and catering.

Reservations and Policies

Cancellation policies vary depending on the rate and dates of your reservation. Please refer to your booking confirmation for specific details or contact our reservations team for assistance.

Yes, we offer special rates for extended stays and group bookings. Please contact our sales department for more information

We accept all major credit cards (Visa, MasterCard, American Express, JCB) as well as cash payments.

Local Information

The Gala Hotel Umeda is conveniently located near several attractions, including Osaka Castle, Umeda Sky Building, and the bustling Dotonbori district. Our concierge can provide more information and help arrange tours.

Osaka has an extensive public transportation system, including trains and buses. The nearest subway station is just a 5-minute walk from the hotel. We also offer car rental services.

Additional Services

Yes, babysitting services are available upon request. Please contact the front desk to arrange this service in advance.

Unfortunately, pets are not allowed at The Gala Hotel Umeda, with the exception of service animals.

Yes, our business center is open 24/7 and offers a range of services including printing, faxing, and computer access.